It could be that you inserted the incorrect code or the promotion has expired. When inserting a promo code you will be notified if you meet the criteria to receive the offer. Always make sure you are depositing the correct amount to be eligible for the Promo code selected. Once you deposit using the correct parameters, the free spins should be waiting in-game on the applicable game for the offer. Contact a friendly support agent on LiveChat if this is not the case.